Reservations and Cancellations

All services at Ihloff require a credit/debit card on file to reserve an appointment.

Cancellations within 24 hours of the scheduled appointment will be charged 50% of the total cost of the service(s).

Cancellations include:

  • Appointments canceled by or on behalf of the guest
  • Arrivals later than 15 minutes past the scheduled appointment time which are unable to be accommodated
  • No-shows

Cell Phone Use

Our spa environment is one of relaxation and wellness. We ask that cell phones are silenced. Please refrain from conversation and playing audio or video without the use of headphones.

Under age 18

Spa guests under the age of 18 are required to have a consent form signed by a parent or guardian, who must remain on-site for the duration of the service.

Children are not permitted in the spa area unless they are booked for a service.