Policies and FAQs

Reservations and Cancellations

All services at Ihloff require a credit/debit card on file to reserve an appointment.

Cancellations within 24 hours of the scheduled appointment will be charged 50% of the total cost of the service(s).

Cancellations include:

  • Appointments canceled by or on behalf of the guest
  • Arrivals later than 15 minutes past the scheduled appointment time which are unable to be accommodated
  • No-shows

Cell Phone Use

To ensure a relaxing experience for yourself and all guests, we kindly ask that you be mindful of your cell phone volume while in the salon. This includes phone calls, videos, music, and other media — please use headphones or step outside when needed. The shampoo area and spa are designated Quiet Zones where devices should be silenced. We encourage you to disconnect and fully embrace your experience, while also showing consideration for fellow guests enjoying their services.

Under age 18

Spa guests under the age of 18 are required to have a consent form signed by a parent or guardian, who must remain on-site for the duration of the service.

Children are not permitted in the spa area unless they are booked for a service.

Re-Dos

Your satisfaction is our priority. If you are not completely pleased with your service, we ask that you contact us within one week of your appointment so we may make it right. We take great pride in our team’s expertise and growth, and whenever possible, we will schedule your follow-up with your original service provider. If that is not an option, we are committed to finding a solution that works for you. Please keep in mind that some results — particularly color transformations — may require multiple visits to achieve.

Retail Returns

We want you to love every product you take home. Retail purchases made at Ihloff may be returned for store credit or exchanged within 30 days of purchase. Please note that we are only able to accept returns on products purchased directly at Ihloff — we are unable to process returns or exchanges for products purchased through Aveda’s website or any other Aveda salon or storefront. All makeup purchases are final sale and non-refundable.

FAQs

Do I need a consultation before booking certain services?

Some services require a consultation prior to booking to ensure the best possible results. Additionally, you are always welcome to request a consultation with your service provider before committing to a service. Consultation fees vary by service provider level and are applied as a credit toward your future service. Please call or text 918.587.2566 to reserve your consultation.

What is Aveda+ Rewards and how do I earn points at Ihloff?

Aveda+ Rewards is Aveda’s loyalty program that allows you to earn points on purchases and redeem them for rewards. Signing up is just $10, and we can sync your account directly with your guest file so you can earn points seamlessly on your visits. If you already have an existing Aveda+ account, we can link that to your file as well — just let us know at your next appointment. To keep your account active, simply make an Aveda purchase once a year. It’s that easy. To learn more about the program and all it has to offer, click here.

I’m interested in shadowing or learning more about working at Ihloff — who should I contact?

We love connecting with passionate beauty professionals and students who are curious about working at Ihloff! Whether you are interested in shadowing, would like a tour of our salon and spa, or simply want to learn more about what it’s like to be part of our team, we welcome you to reach out. Please call or text 918.587.2566 to get in touch.

I’m interested in being a hair model for Ihloff Academy — how do I apply?

We love having models support our stylists in training! Model opportunities are available on a rotating basis and are not always available, so applying does not guarantee placement. Here’s what to know:

  • Who can be a model? Models must be at least 16 years old. Those under 18 must be accompanied by a parent or guardian. Hair must meet certain requirements depending on the service — for example, no previous box color or henna for color models, and appropriate length and condition for the desired cut or color service.
  • What does it cost? Model haircuts are complimentary. Model color services have a cost based on the amount of color used, starting at $30. Please note that any follow-up visits, re-dos, or touch-ups with an Associate Stylist beyond the original model service are charged at the regular Associate-level rate.
  • What should I expect? Our Associate Stylists are in training and working toward refining their skills. We ask that models come with realistic expectations and an openness to the learning process — it’s a great experience for both the stylist and the model!
  • How do I apply? Submit your model application here. Please note that applications alone will not result in contact — you must also text the salon a current photo of your hair to be considered.