Policies and FAQs

Policies

Reservations and Cancellations

All services at Ihloff require a credit/debit card on file to reserve an appointment.

Cancellations within 24 hours of the scheduled appointment will be charged 50% of the total cost of the service(s).

Cancellations include:

  • Appointments canceled by or on behalf of the guest
  • Arrivals later than 15 minutes past the scheduled appointment time which are unable to be accommodated
  • No-shows

Cell Phone Use

To ensure a relaxing experience for yourself and all guests, we kindly ask that you be mindful of your cell phone volume while in the salon. This includes phone calls, videos, music, and other media — please use headphones or step outside when needed. The shampoo area and spa are designated Quiet Zones where devices should be silenced. We encourage you to disconnect and fully embrace your experience, while also showing consideration for fellow guests enjoying their services.

Under age 18

Spa guests under the age of 18 are required to have a consent form signed by a parent or guardian, who must remain on-site for the duration of the service.

Children are not permitted in the spa area unless they are booked for a service.

Re-Dos

Your satisfaction is our priority. If you are not completely pleased with your service, we ask that you contact us within one week of your appointment so we may make it right. We take great pride in our team’s expertise and growth, and whenever possible, we will schedule your follow-up with your original service provider. If that is not an option, we are committed to finding a solution that works for you. Please keep in mind that some results — particularly color transformations — may require multiple visits to achieve.

Retail Returns

We want you to love every product you take home. Retail purchases made at Ihloff may be returned for store credit or exchanged within 30 days of purchase. Please note that we are only able to accept returns on products purchased directly at Ihloff — we are unable to process returns or exchanges for products purchased through Aveda’s website or any other Aveda salon or storefront. All makeup purchases are final sale and non-refundable.

FAQs